Groupon Support -- It's Worthless

Miss Flonotes email:

I have a Group-on to have my carpets cleaned. In June, I scheduled the service for August to be sure it was done before the Group-on expired. The day before it was to be done, I called to confirm, and the owner of the company said he'd have to reschedule because his girlfriend was scheduled to have a baby that day. I said fine, but I wouldn't be able to reschedule until after the Groupon expires. He said he would honor it in full. Now, he won't return my calls. I want my money back. 

Groupon: I'm very sorry for the inconvenience. Since this Groupon was purchased between November 1, 2008 and December 1, 2011, you may be eligible for a replacement voucher from a class action settlement. If so, you should have received an email notification at your Groupon-registered email address. If you haven't received a claim form, please go to http://grouponvouchersettlement.com or call (800) 589-1256. The settlement website offers several ways to obtain and submit your claim form online. Alternatively, I can provide you with the form directly if that's more convenient. This class action lawsuit specifically pertains to expiration dates and other restrictions on Groupon vouchers. We have voluntarily entered into this settlement because it's best for our customers, merchants, and Groupon. As a result of this settlement, we are unable to issue a refund for this Groupon directly. If eligible, you will receive a new voucher for this business that can be redeemed for the face value of the deal -- the price you paid for the Groupon. If the business is unable to honor this new voucher for whatever reason, a monetary refund will then be made available to you. If you have any other questions about this, please contact groupon_notice@grouponvouchersettlement.com for additional assistance. Regards, Jacob H. Groupon Customer Support   Miss Flonotes email: Jacob, has this merchant already received the value of the voucher? Jacob at Groupon: I am very sorry but I am unable to release that information. Regards, Jacob H. Groupon Customer Support  Miss Flonotes email: Are you really sorry?    Jacob at Groupon: Unfortunately, if you wish to claim a refund for a purchase qualifying for the class action settlement, I am unable to issue the refund directly. Instead, you'll need to request a claim form by visiting http://grouponvouchersettlement.com or calling (800) 589-1256. The settlement website offers several ways to obtain and submit your claim form online. Alternatively, I can attach the form to this email if that's more convenient. I apologize for any inconvenience this might cause. If you have any more questions about this, please email groupon_notice@grouponvouchersettlement.com for additional assistance. Regards, Jacob H. Groupon Customer Support Miss Flonotes email: Are you the same Jacob? I can’t tell that you’re sorry or for that matter that Groupon is sorry to not stand behind its commitment.   Jacob at Groupon: I will not be able to process your request at this time. Regards, Jacob H. Groupon Customer Support   Miss Flonotes email: When you move on to a new job, send me an email and let me know what you really think about working for a company that forgets it said: “If the merchant refuses to honor this voucher because the promotional value has expired or for any other reason, Groupon will refund the amount paid. Period.”